❓ Frequently Asked Questions
Answers to all your questions about mc77
Everything you want to know about deposits, withdrawals, the VIP program, and cricket betting — all in one place, in plain English, on mc77's official FAQ page.
If a question comes to mind while using mc77, this page is your first stop. Below, the most frequently asked questions are organized into four topic categories — BPL and international cricket betting, deposit methods, VIP benefits, and withdrawal rules. If you can't find an answer, our 24/7 support team is always ready.
BPL & International Matches
mc77 offers various markets for BPL matches — Match Winner, Toss Winner, Innings Total Runs, Top Batsman, and runs per over. You can place bets before the match starts and also participate in live markets. The rules differ slightly for each market, so read the market description carefully before placing a bet.
Yes, beyond BPL, mc77 offers betting markets for the T20 World Cup, ICC Champions Trophy, and other international cricket events. High-profile matches like "Bangladesh vs India" typically have more markets available. Log in to your account and go to the Sportsbook section to see all currently available matches.
In an accumulator or "multi-selection" bet, you combine predictions for several matches into a single slip. If all selections are correct, all the odds are multiplied together, greatly increasing your potential return. However, if even one selection is wrong, the entire bet is lost. An accumulator therefore carries higher risk but also offers the chance of a higher reward.
Decimal odds are straightforward — just multiply your stake directly by the odds to get your total return. Example: a ৳100 bet at odds of 1.85 returns ৳185 if you win (profit of ৳85). The higher the odds, the more uncertain the outcome, but the greater the potential payout.
If a match is declared "no-result" due to rain or any other reason, mc77 generally treats the bet at odds of 1.00 and refunds the full stake. For accumulators, that selection is removed and the remaining selections are settled as normal. Check the Terms and Conditions page for specific rules.
Deposit Questions
In most cases deposits are credited within a few minutes. If it has been more than 15 minutes, collect the transaction ID or reference number from your mobile wallet and let our support team know via Live Chat. They will verify and resolve the issue quickly. Having a screenshot of the payment handy will make it easier to get help.
Log in to your mc77 account, go to the Deposit section, and select bKash as your payment method. Send the required amount to the payment number shown, then enter the bKash transaction ID in the form and confirm. If sent to the correct number, your balance will update shortly. If you sent it to the wrong number, contact support.
The minimum deposit amount at mc77 is ৳500 for every payment method. This applies equally to bKash, Nagad, Rocket, and Upay. If you send less than ৳500, the transaction will not be processed and the money will be returned.
mc77 currently supports four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. All four methods allow fast and secure deposits. No other payment methods are currently supported.
Yes, the process for Nagad and Upay is essentially the same as for bKash — log in, go to the Deposit page, select your preferred method, and send money to the number shown. Once you submit the transaction reference, your balance will be updated. The minimum deposit is ৳500 for all methods.
VIP Program
The mc77 VIP program has three tiers: Bronze, Silver and Gold. The weekly cashback benefit differs at each tier — the higher the tier, the greater the benefit. Tiers increase through regular play.
Weekly cashback rates by tier: up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback is calculated every week and added directly to your account. The more you play, the more you get back.
Tier upgrades are based on regular and active play. The more consistently you play games and stay active on the platform, the faster you can advance to a higher tier. Contact the VIP section or the support team to learn the exact requirements.
In addition to cashback, members at higher VIP tiers may receive priority access to special promotions, dedicated support, and invitations to exclusive events. The details of benefits may change from time to time, so ask support for the latest offers.
Weekly cashback is automatically added to your mc77 account at a set time each week. The cashback amount depends on your total betting activity from the previous week and is visible directly in your balance. Detailed calculations can be viewed from the account dashboard.
How to Withdraw Money
The minimum withdrawal amount from mc77 is ৳1,000. Withdrawal requests below this amount cannot be submitted. Before withdrawing, make sure your balance is at least ৳1,000.
mc77's withdrawal process runs 24 hours a day, 7 days a week — there is no extra delay at night or on weekends. Processing a request normally takes 15 minutes to 2 hours. In exceptional circumstances it may take a little longer; in that case, contact support.
Before withdrawing winnings from the welcome bonus, you must meet the wagering requirement. You need to wager 25 times the bonus amount — on the bonus amount only, not combined with the deposit. Example: if you receive a ৳2,000 bonus, once a total of ৳50,000 has been wagered, the bonus winnings become withdrawable.
Yes, it is normal for a request to show as "Pending" briefly after submission — it means the request is under review. Approval and transfer to your mobile wallet typically happen within 15 minutes to 2 hours. If it remains pending for more than 2 hours, contact Live Chat support with your transaction ID.
Just like deposits, withdrawals can be made through four mobile wallets: bKash, Nagad, Rocket and Upay. To withdraw, log in to your account, go to the Cashout section, enter your preferred method and amount, and provide your wallet number. You can submit the request as long as the amount is at least ৳1,000.
Have more questions?
If the answers above haven't resolved your issue, mc77's support team is always here for you. Assistance is available in both Bengali and English, 24 hours a day, 7 days a week.
For any question, account issue, or payment enquiry, reach out through any of the channels below — you'll get fast, direct help.
Live Chat — 24/7 in Bengali
[email protected]
Live Chat is the fastest option — log in to mc77 directly and start a chat.