mc77's Privacy Policy
mc77 treats the security of your personal information as its highest priority. We protect your privacy through SSL encryption and strict data protection practices.
Introduction & Scope
mc77 (referred to as "we", "our", or "the platform") is a trusted online casino and sports betting platform serving users in Bangladesh. Your privacy matters to us. This privacy policy clearly explains what information mc77 collects about you, how that information is used, who it may be shared with, and what steps we take to protect it.
This policy applies to the mc77.bar website and all services, features, and content under it. By using our website or creating an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please do not use our services.
1.1 Definitions
- Personal Information: Any information that can directly or indirectly identify you — such as your name, phone number, email address, or financial transaction details.
- User: Any person, registered or unregistered, who uses our services on the mc77 platform.
- Processing: Any operation related to personal information — including collection, storage, modification, use, or deletion.
What Information We Collect
mc77 collects only the information needed to deliver our services without interruption, manage your account, and maintain a secure environment.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — our services are only for those aged 21 and above)
- Mobile number and email address
- Payment information — details related to bKash, Nagad, Rocket, or Upay mobile wallets (actual PINs or passwords are never stored)
- Documents provided for identity verification
- Content of communications with the support team
2.2 Automatically Collected Information
- IP address and device identity (device model, operating system)
- Browser type and version
- Pages visited, time, and date
- Referral source (where you came from before visiting our site)
- Click patterns and navigation behavior
- Information from cookies and similar tracking technologies
2.3 Transaction and Gaming Information
- Deposit and withdrawal history and amounts
- Betting history and game activity
- Records of bonus and promotion usage
- VIP level and points information
Purpose of Using Information
mc77 uses collected information for the following legitimate purposes. We never use your information for unrelated or unauthorized purposes.
3.1 Account Management
Information is essential for creating, verifying, and managing your account. Collected data is used in the age verification (21+) and identity confirmation process, which is necessary for the security of the platform.
3.2 Financial Transaction Processing
Relevant payment information is used to process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay. Records of each transaction are kept for audit and dispute resolution purposes.
3.3 Customer Support
When you contact us via 24/7 live chat or email ([email protected]), your account and previous communication details are used to resolve your issue as quickly as possible.
3.4 Security and Fraud Prevention
Information is analyzed to detect suspicious activity, prevent account hacking, and comply with anti-money laundering regulations. This is essential for protecting all users.
3.5 Service Improvement
By analyzing your usage patterns, we continuously improve the user experience on the mc77 platform. Aggregated and anonymized data is used to understand which game categories or features are used most.
3.6 Promoting Responsible Gaming
By monitoring gaming behavior patterns, we help users set responsible gaming limits and provide support when needed.
Information Sharing and Disclosure
mc77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Service Providers
Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. This information is limited strictly to transaction processing.
4.2 Technology Partners
Limited information may be shared with third-party software and infrastructure providers required to operate the service. These partners operate under strict confidentiality agreements.
4.3 Legal Obligations
When required to comply with law, a court order, or the requirements of a regulatory authority, relevant information may be disclosed. In such cases we provide only the information legally required.
4.4 Fraud Prevention
If serious fraud or criminal activity is identified, necessary information may be shared to assist the relevant authorities.
Data Protection and Security
mc77 takes industry-standard technical and organizational measures to protect your personal information. Our security framework operates on the following levels:
5.1 Technical Protections
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Data Encryption: Sensitive information stored on our systems is protected by strong encryption algorithms.
- Firewall and Intrusion Detection: Our systems are continuously monitored for unauthorized access attempts.
- Secure Payment Gateway: Payment-related information is processed in accordance with the highest security standards.
5.2 Organizational Protections
- Only authorized staff can access personal information on a need-to-know basis.
- All staff receive training on privacy and data protection.
- Third-party providers are contractually bound to uphold the same privacy standards.
- Regular security audits and vulnerability assessments are conducted.
5.3 Important Notice
No data transmission over the internet is 100% secure. We are committed to ensuring the highest level of protection, but you must acknowledge that some residual risk in data security exists. Keep your account password confidential and never share it with others.
Cookies and Tracking Technology
mc77 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
- Functional Cookies: Remember your preferences such as language, game settings, and more.
- Analytics Cookies: Collect aggregated and anonymized data to understand website usage patterns.
- Marketing Cookies: Help display relevant content based on your interests.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Keep in mind that disabling some cookies may limit certain platform features.
Data Retention Period
mc77 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or to meet legal obligations.
7.1 Retention Guidelines
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, financial transaction records are retained for a specified period as required by law.
- Legal Disputes: If a dispute or legal process is ongoing, relevant information will be retained until that process is concluded.
- Anonymized Data: Anonymized and aggregated data that cannot identify individuals may be used indefinitely for service improvement.
Your Rights
mc77 believes you should have full control over your own information. You can exercise the following rights at any time.
8.1 Access and Correction
You can view the personal information stored in your account at any time and request corrections to any inaccurate data. Keeping information accurate is in both your interest and ours.
8.2 Request for Data Deletion
Where there is no legal obligation to retain it and after your account is closed, you may request that your personal information be deleted. However, information that is legally required to be retained may not be able to be deleted.
8.3 Objection to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
8.4 Data Portability
You may request a copy of your information in a structured and commonly usable format.
To exercise these rights, contact our support team — via live chat or by emailing [email protected].
Privacy of Minors
mc77's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors. If it comes to our attention that a minor is using our services or that we hold their information, we will immediately close that account and delete the relevant data.
If you believe a minor has gained access to our platform, please contact us promptly.
Changes to the Policy
mc77 may update this privacy policy from time to time. Policy updates may be required due to changes in services, the introduction of new technology, or legal changes.
10.1 Notification of Changes
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue using mc77 after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Relationship with Other Policies
This privacy policy should be read alongside mc77's other policies and terms. In particular:
- Our Terms and Conditions set out the overall framework for using the service.
- Our Responsible Gaming policy describes the steps taken to ensure safe gaming.
In the event of any ambiguity, the provisions of this privacy policy will take precedence on matters relating to data protection.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
We will verify your identity and respond to your request as quickly as possible.